Assessment on – Analyzing The Reservation Process in a hotel

Introducing Topic

Front office operations are key drivers of handling customer or visitor queries when they enter the hotel. This is the place where guest interacts and guest satisfaction cycle moves forwardly toward other services after pre-arrival. There are many functions of customer attraction, service to guests, responding customers who are stayers or either calling for booking which is a part of the reservation. Finally, it remains under the role till the checkout and cashiering procedures.

Singapore is a well-structured place where the numbers of accommodations are higher with hotels, hostels. This is our assignment on Hotel Nuve Clarke Quay, which is fully furnished with advance operating tools and is placed under the heart of the Clarke Quay, Singapore. It started its services in December 2019 and is known to be the 6th largest hotel from the group of NuVe Elements. It is just 3 minutes walk away from the MRT station.

Front office operations

The front counter is the point of convergence of the action of this branch of rooms division. It offers benefits that guide in the correspondence identified with the tasks of the inn. Cashiering, mailing and data, enrolment, and room tasks are the administrations that are introduced by the front office to the visitors. The staff gets money installments and confirms checks. Lastly, The Assistant manager walks around the desk or hotel to supervise the entire staff activities.

The front office manager is there who takes care of the responsibilities of the front office staff department. The front office manager distributes the responsibilities as follows:

Guest services: Nuve Hotel guest service is phenomenal as they take care of the customers like welcoming guests and take care of them in check-in/out. One of the staff members remains there for serving the guests and guide either guest comes with a booking or not. Front office staff members guide the guests to the room and wish them in a cordial way. For the visitors, there is a free calling customer number so visitors can get food through call at the door point of their room. Additionally, in case of any issue, visitors can also call and resolve the problem or change the room. Further, communication is being easiest through this deal. Additionally, room division operations like housekeeping, food, and beverage.

Reservation process Of Hotel NuVe

Offered Services  

Rooms are fully furnished and carefully designed with one elements theme for giving the ultimate experience through complimentary in the minibar which includes Coffee, soft drinks & snack. There is one café where visitors can sit and plan for the day over lunch and late time dinner. It has been placed on the ground level at the hotel point. On the roof, guests can enjoy the sunshine, and also there are perched to getting enjoyed the urban escape.

If anyone books a room prior to one day of check-in they can get benefited from early 2 PM check-in and hour late 1 pm check out. Prices are not higher than other hotels are in Singapore. Room booking starts from $35 and rises to $100+, varies as per add-on in the service list. They provide WIFI facilities at no cost to the guests who are staying there. At the main desk, the cashier is there to confirm the payment and all financial-related tasks.

Hence, they offer the services as complimentary room upgrading service like guests who use their online official portal for 8 direct bookings, they can enjoy the complimentary room upgrade to the next category.

Housekeeping department

The housekeeping department shall have a schedule of security services accordingly. The housekeeping boss oversees the work of his employees every single day. The hotel offers guidance to workers on safety to ensure the wellbeing of customers, work environment, fire prevention.

Corona safety measures

They are promoting the government law of safe distancing, wearing masks to let the guests feel secured and safer while staying there. Every day they sanitizing the rooms and tangible items for the employees’ and guests’ safety purposes.


NuVe hotel at Clarke Quay is the best to stay and cheapest as well where people can enjoy the stay and having items. Further, there offer a certain standard of food but the Chinese one remains in the role. NuVe offers no-frills, no noise, just an ideal experience that any traveler needs when choosing a top-rated hotel in Singapore at an acceptable cost. The Hotel Nuve has a futuristic external look and extends into the lobby, the hallways, and the luxurious spaces. The environment of rooms is calm and services at door point is quickest than others. Hence, smoother operations of each department are making them more preferable by the visitors.

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